Warranty Policy

3 Year Warranty

All parts are guaranteed to be in proper working condition at the time of purchase. Every part purchased through our online store includes a 3 year unlimited mileage warranty to the original purchaser of the part provided that you are still the owner of the vehicle on which the part was installed. This is a PARTS ONLY warranty, NO LABOR costs will be covered by this warranty. Refunds are capped at the original item and do not include any labor, diagnostics, towing, or any other expense related to an item being defective/damaged/incorrect. Warranty applies to parts that become defective within the warranty period. In order for the warranty to be applicable, the part must have been working and then failed. If a part is damaged, defective or incorrect upon receipt, it is considered a return and we must be notified and the part must be returned within 30 days of delivery. Expect normal wear appropriate with the donor vehicle's age. This warranty cannot be transferred to anyone at any time. All parts must be installed within 30 days of delivery. This is not a 3 year return policy. All parts must be installed by an ASE certified mechanic at an ASE certified repair center. Installation requirements typically part of mechanic protocol must be fulfilled for warranty eligibility (see installation requirements for more details). Proof of maintenance must be provided. Proof and documentation of warranty requirements may be requested for warranty to be applicable. You are responsible for shipping the original part back to us in order to receive your replacement part or refund. Clear diagnosis and proof of the part's failure or defect must be made by the ASE certified mechanic who is installing/uninstalling your part.

 

*Required documentation must be produced within 10 days of opening a warranty claim. A claim is considered open when our company responds to your initial warranty claim inquiry. Your claim must be made with us within 30 days of the diagnosis of the part's failure.

*Parts installed on commercial use vehicles are warranted for 90 days from the date of purchase.

Warranty Exceptions

Conditions not covered by warranty...

Improper installation of the part Failure due to accident or collision Vehicle is found under manufacturer’s recall Abuse, misuse, vehicle modification or vehicle is used off-road or for racing purposes Part is installed in vehicle other than the manufacturer designed the part for The installer failed to clear computer codes Failure due to fire, theft, vandalism, acts of terror, explosion, lightning, earthquake, hurricane, water damage, freezing or any other environmental conditions Vehicle was operated for prolonged period of time after the part’s failure Engine Assembly Warranty Exceptions The Engine Assembly warranty is limited to the engine and not the attached accessories. Covered by warranty: defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Front and Rear Axle Assembly Exceptions The Front and Rear Axle Assembly warranty is limited to: axle shafts, axle tube and housing, internal gears, spindle/knuckle assembly, ring and pinion gear. It excludes coverage of the following optional accessories:ABS components, sway/stabilizer bars, control and track arms, complete brake system, leaf springs, shock absorbers and CV shafts. Installation Requirements We require maintenance to your car prior to installation of your purchased part. The maintenance listed for the parts below is required for warranty eligibility. What is Not Covered by Our Warranty? Any and all cost of labor incurred during installation Additional part accessories that were sent for the convenience of installation Any part that was installed on the wrong year, make,model of vehicle that carpartsource.com did not state or approve as an iterchangeable part for your specific year, make and model of vehicle *Warranty Policy was changed from 1 year to 3 year (effective for all purchases made after: 02/13/2024). Warranty Procedure

All warranty claims must be initiated via email. All email requests must be directed to admin@carpartsource.com. Please include your order number and precise explanation of the issue. We require an invoice of installation dated within 30 days of receipt of your part printed on repair center's company letter head. We will also need a scanned copy of the mechanic's certification and a detailed diagnosis of the part's failure or defect from the auto repair center on the auto repair center's letterhead. We may also request a proof of completion of installation requirements listed above. Requested documentation must be produced within 10 days of opening a claim. A claim is considered open when our company has responded to your warranty inquiry. 

Additional documentation may be required such as proof of personal, non-commercial use of the vehicle and licensed mechanic installation invoice.