Returns & Refunds
Ordering a used part for the first time? Here's exactly what happens if it doesn't work out.
We verify fitment before your part ships
The same year and model can use several different parts depending on VIN, engine, drivetrain, factory options, and other vehicle-specific information. That's why we ask for your VIN at checkout.
Provide an accurate VIN and we'll verify fitment before shipping your part.
If the VIN alone isn't enough to identify the correct part, we'll contact you for any additional information we need, such as the original part number, photos, or vehicle options. If we can't confidently verify fitment, we won't ship the order as a confirmed fit.
If we verify your vehicle information and still send the wrong part, that's on us. We cover return shipping, there is no restocking fee, and when possible we'll help identify and provide the correct replacement.
If no VIN or requested vehicle information is provided, or the information supplied is inaccurate, we can't guarantee fitment and a resulting return falls under the standard terms below.
Not sure what you need? Call 1-800-874-1973 before ordering and we'll help confirm the correct part.
At a glance
- 30-day returns
- No restocking fee if we send the wrong part or the part is verified defective
- Prepaid return shipping when the error is ours
- 20% restocking fee on customer-choice returns
- 1-Year Limited Parts-Only Warranty
30-day returns
Return requests must be made within 30 days of delivery.
Once a return is authorized, the item must be shipped back within 10 calendar days using the return instructions we provide.
If we sent the wrong part or the part is verified defective
If CarPartSource sends a part that does not match the fitment we verified, or the part is verified defective during the 30-day return period:
- There is no restocking fee
- We provide a prepaid return shipping label
- We will work with you on the appropriate replacement or refund
If you ordered the wrong part or no longer need it
Eligible customer-choice returns are accepted as long as the part meets the return-condition requirements below.
You are responsible for return shipping, original shipping charges are non-refundable, and a 20% restocking fee is deducted from the item price.
Starting a return
All returns must be authorized in advance.
Email info@carpartsource.com with your name, order number, and reason for return. We normally respond within 2 business days with next steps and the correct return address.
Please don't send anything back before contacting us, and don't return an item to the address shown on the original packaging. Our parts may ship from different locations.
Returns sent without authorization or to an incorrect address may be delayed, refused, or subject to additional shipping or recovery costs.
Damaged parts
If an item arrives damaged, notify us within 7 days of delivery and keep the part and original packaging.
Please provide clear photos of the damaged area, packaging, visible box damage, and shipping label so we can investigate and file a carrier claim when applicable.
The 7-day notification period applies specifically to shipping damage and does not replace the terms of our parts warranty.
Defective parts
If you believe a part is defective, contact us so we can help determine what is happening.
Automotive issues can have several possible causes, including the supplied part, installation, wiring, programming requirements, or other vehicle-side faults.
A programming requirement by itself is not considered a defect. However, if a part cannot be properly programmed because of a fault with the supplied unit, the part may qualify as defective.
Depending on the issue, we may request reasonable diagnostic documentation, such as trouble codes, scan reports, installation records, programming results, photographs, or findings from a professional repair facility.
A part is considered defective when it fails to function as intended after proper installation and, where applicable, required programming. Problems caused by improper installation, incorrect programming procedures, modification, misuse, or unrelated vehicle-side faults are not considered product defects.
Defective-item returns requested within the first 30 days are handled under this Returns & Refunds Policy. After 30 days, eligible claims are handled under our 1-Year Limited Parts-Only Warranty.
Return condition
We must be able to verify that the item returned is the same item supplied by CarPartSource.
Returned parts must be complete and retain all identifying marks, including paint markings, barcode labels, serial numbers, engraved identifiers, and tamper markings where applicable.
Parts that have been disassembled, internally opened, physically altered, or damaged after delivery aren't eligible for return unless CarPartSource authorized the action in writing beforehand.
For customer-choice returns, the part must also be returned in substantially the same condition in which it was received.
Removed, altered, covered, or obscured identifying marks may make an item ineligible for refund because we can no longer verify the returned part.
Cancellations
Cancellation requests made within 2 hours of purchase are accepted without a cancellation fee.
After 2 hours, a 20% cancellation/restocking fee may apply, even if the order has not shipped. Orders are processed quickly and may already have been located, verified, packaged, labeled, and staged for carrier pickup, requiring substantial labor to reverse and restock.
Once an order has shipped, the standard return terms apply.
Refused deliveries and return-to-sender packages
Please don't refuse delivery or return a package to sender without contacting us first.
For customer-choice returns, outbound and return shipping charges may be deducted from the refund in addition to any applicable restocking fee.
These charges do not apply when the return results from an error by CarPartSource or an approved shipping-damage or defective-part claim.
Refunds and parts-only coverage
Approved refunds are issued to the original payment method after the returned item is received and inspected, normally within 2–7 business days.
For customer-choice returns, the applicable restocking fee and non-refundable shipping charges will be deducted from the refund.
Our refund and warranty coverage is parts-only. Labor, towing, diagnostic charges, programming charges, installation costs, rental vehicles, loss of use, and other expenses associated with installing, removing, programming, or diagnosing a part are not reimbursed by CarPartSource, except where required by law.
Your bank or card issuer may require additional time for a refund to appear after we process it.
If a return is denied
Returns that don't meet the conditions above may be denied.
If a return is not approved, we'll notify you by email and explain the reason. You may request that the item be shipped back to you at your expense within 30 days of that notification.
If no return-shipping arrangements are made during that period, CarPartSource may dispose of or otherwise handle the item after the 30-day holding period.
1-Year Limited Parts-Only Warranty
Eligible parts are backed by our 1-Year Limited Parts-Only Warranty.
The warranty is separate from the 30-day Returns & Refunds Policy and is subject to the eligibility requirements, exclusions, documentation requirements, and remedies described in our Warranty Policy.
Need help before ordering?
Call 1-800-874-1973 (9am–5pm Mon–Fri ET) with your VIN and we'll help confirm fitment before you order.
Last updated: August 25, 2026